Well, no sooner had I posted the update saying I was still waiting for a response to my complaint, than a response arrives in the post. Are you ready? The first section related to an anomaly they found in their complaints procedure which meant that my complaint was[…]

Yesterday was Harvest Festival and it turned out to be a lot more eventful than I was anticipating. Having delivered Bean to the playground, I went straight to the hall where the assembly was taking place, to serve teas and coffees, as part of my PTA duties. I[…]