Put Your Tin Hat On … I Need a Rant!
oooh, I wasn’t sure what I was going to write about today. I hadn’t quite reached a state of panic, but I was wondering. I needn’t have worried, because it seems there are plenty of people who would like to give me something to write about.
Such as my bank. I won’t name them, but it recently took over the bank I was very happy with. It starts with “S”. And ends in “antander”. And they are rubbish. With a capital C.
I haven’t been impressed with much about them to be honest. I wasn’t impressed when they changed my account number and sort code and didn’t think to tell me. I wasn’t much impressed when they migrated my account, along with all the other A&L accounts, over to their own systems and decided that, because I had a joint account with them, my personal account was sufficiently linked with my husband’s personal account as to deserve to have his contact numbers placed on my account. I wasn’t impressed when they called my husband’s desk at his office to discuss my account. I was spectacularly unimpressed when they suggested that this was my fault and then, realising it was their fault, apologised in as unapologetic tone as possible, promised me £30 and failed to pay up.
When someone kindly used my card online 4 days before Christmas, they were brilliant at spotting it, declining the transaction, cancelling my card and ordering a new one. Except for that last bit. They forgot to order a new card. They suggested I went to my local branch and drew out cash. Except that they don’t have a branch in my town, I’d just had a C-Section and wasn’t allowed to drive. Six weeks later, they finally sent me a new card. The following day, another card arrived, along with four PINs.
Last week, I banked several cheques with the Post Office, as I often do. The PO seem to do this service well, and they are the reason I can choose to have an account with a bank who don’t have a local branch. I’m still waiting for the cheques to clear. Despite having banked them mid-week last week, my bank didn’t apply them to my account until Tuesday. And I’m still waiting. And they don’t think it’s a problem.
And so I have spent sometime researching alternatives, and have, this afternoon, applied for an account with another bank. There’s only so much one can put up with, don’t you know.
Actually you arent the only one, the S bank has been voted one of the worse bank with Which? … good you moved away from them!
I think your rant was remarkably restrained all things considered – glad you’re ditching them.